Having a car that needs auto repair can be nerve wracking, especially when you do not know, which auto repair shop to take it to. The truth is, many car owners wait until they require auto services to start searching for a reputable service provider. But what exactly makes a good auto repair shop? These are some of the things you should look out for:
Excellent customer service
It all starts with that first contact you make when you call to inquire about the services offered and the charges of the same. If it sounds as if the person on the other hand is genuinely interested in helping you, then you can go ahead and visit the auto repair shop. The best auto repair shops understand that satisfying the customer is key, and that professionalism, respect and open communication are part of that process.
Mechanics who are not just competent but personable as well
Before a mechanic can work on your car, you need to make sure they are ASE Certified. ASE stands for Automotive Service Excellence standards. Depending on the kind of work you need done, you might require the automotive technicians to have additional certification.
On top of the technical know-how, it is crucial that a mechanic have the personality required to interact amiably with the clients bringing in their cars for auto repair. The mechanics interact with the car owners on a one-on-one basis and as such must know how to do so well.
Reputable guarantees and warranties
Competent auto repair shops guarantee their work and offer warranties for at least 12 months and 12,000 miles. This way, you can put your mind at ease knowing that you are getting professional services from a competent provider who is confident in the kind of services they offer.
Auto emergencies happen when you least expect them. Good auto repair shops understand this, and this is why they offer flexible working hours that allow you to call in when that emergency happens on a Saturday. They are open on Saturdays, offer towing and service your car on the same day that you bring it in.
Some of the services offered by reliable companies include mechanical services, electronic ignition, alignment, automobile A/C repair, tune-ups, major and minor engine repair, factory scheduled maintenance, oil changes, coolant system service among others.
Membership in a Cooperative Marketing Association
Before an auto repair shop can belong to a network such as NARPRO, it must pass quality and integrity tests, and also receive high customer satisfaction ranking.
If you are looking for an auto repair shop that understands your needs and strives to meet them, then look out for one with great services and great prices so you can rest assured that you will get all the work you need done without emptying your wallet. Whether you want some maintenance work done, or your car just broke down and requires major repairs, you have the right auto repair shop for you.
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